Privacy Policy

At A Glance

The short version

Collection

1. What Lilo collects

• Account and identity data: email address, sign-in provider, account IDs, session data, and basic profile details such as display name and locale.
• Profile and routine data: skin type, goals, concerns, sensitivities, routines, saved products, routine progress, and onboarding responses.
• Usage and diagnostics: app activity, screen events, installation identifiers, app version, device metadata, error reports, and support submissions.
• Location and environment inputs: saved location details in your profile and, if you allow it, in-use location coordinates for weather, UV, and air-quality features.
• AI interaction data: questions you ask Lilo, assistant responses, related routine context, AI run metadata, recommendation feedback, and internal snapshots used to evaluate answer quality.
• Subscription and payment state: entitlement status, purchase history metadata, store source, and billing-management links.
• Notifications and social data: push tokens or installation IDs, notification preferences, and any group activity or content you choose to share through Lilo social features.
• Optional image inputs: barcode scans, product photos, private skin check-in photos, and face-scan captures in builds where those features are available.
• Skin check-in journal data: weekly check-in timestamps, left/front/right progress photos, reminder preferences, and any product reactions or notes you choose to save with a check-in.

Use

2. How we use information

• operate your account, keep you signed in, and secure the service;
• personalize routines, recommendations, reminders, and product guidance;
• run location-based environment features and related alerts you enable;
• process subscriptions, restore purchases, and manage entitlements;
• power AI-assisted answers, routine support, private skin-progress tracking, and face-scan analysis features;
• measure product usage, investigate bugs, and improve reliability;
• review feedback and support requests; and
• comply with legal, accounting, tax, security, and dispute-resolution obligations.

Sharing

3. When data leaves Lilo

We do not share personal data outside Lilo unless it is needed to operate a feature you use, to process a transaction, to deliver a message you asked for, or to comply with law.

• Authentication providers: Apple and Google when you choose those sign-in methods.
• Billing providers: Apple, Google, and RevenueCat for subscriptions, entitlements, and purchase restoration.
• Notifications: platform push services when you enable reminders or alerts.
• Email delivery: our email delivery provider when we send verification or account-related emails.
• Location services: Open-Meteo and OpenStreetMap Nominatim when location-based environment features need geocoding, weather, or air-quality data.
• AI providers: OpenAI API when Lilo generates AI-assisted answers or analyzes supported image inputs.
• Rewarded ads, if enabled in your build: Google ad services for reward validation and ad delivery metadata.

AI

4. How AI data is handled

When you use Lilo's AI features, we may send the prompt, relevant routine or profile context, and supported inputs such as face-scan captures to our model provider so Lilo can generate a response or analysis.

• AI-assisted guidance is informational only. It is not medical advice, diagnosis, or treatment.
• Lilo is not a doctor or dermatologist, and AI output can be incomplete or mistaken.
• If you have a special condition, a severe reaction, or any doubt about what to do next, you should speak with a licensed dermatologist or other qualified clinician.
• Lilo stores conversation history, AI run records, tool results, and feedback so we can improve answer quality, safety, ranking, and product behavior inside Lilo.
• Face-scan analysis currently stores the analysis output and operational metadata in Lilo; the long-term AI snapshots in Lilo do not keep the raw image bytes themselves.
• Skin check-in photos are stored as private account content for comparison and reminder flows inside Lilo. They are not shared with other users unless Lilo clearly adds a separate sharing feature and you choose to use it.
• We use the OpenAI API rather than a consumer chat product workflow.
• Based on OpenAI's current API data controls, API inputs and outputs are not used to train OpenAI models by default unless a customer explicitly opts in to data sharing with OpenAI.

Location

5. Location and environment features

• If you save a location in settings, Lilo may use that location to show environment guidance.
• If you grant in-use location access, Lilo may send coordinates to geocoding and weather providers to resolve local UV, weather, and air-quality data.
• If you do not want location access, you can avoid granting permission and skip those features.

Community

6. Social features, notifications, and purchases

• If you join social or group features, the activity and content you choose to share there may be visible to other Lilo users in that group.
• Notification features require push tokens, installation IDs, and preference settings so Lilo can deliver the reminders or alerts you turned on.
• Store purchases, renewals, and refunds are also subject to the privacy and payment flows of Apple, Google, and related billing providers.

Retention

7. Retention and deletion

We keep active account data for as long as it is needed to operate the service and support your account. When you request deletion, Lilo removes live account data from product systems tied to your account.

That includes private skin check-in sessions, reminder settings, and associated progress photos stored for your account, subject to any limited legal archive that must be kept for compliance or dispute handling.

We may retain a limited protected legal or billing archive where that retention is necessary for fraud prevention, tax or accounting compliance, chargebacks, disputes, refunds, or the exercise and defense of legal rights.

Choices

8. Your choices

• Update profile details, notification settings, and environment preferences inside the app.
• Control camera, location, and notification permissions in your device settings.
• Manage subscriptions through the store where you purchased them.
• Request support, privacy review, or data deletion through /support or by emailing oi@getliloapp.com.

Updates

9. Changes and contact

We may update this Privacy Policy as Lilo evolves. If we make a material change, we will update the effective date above and provide additional notice when appropriate.

For privacy questions or requests, contact oi@getliloapp.com or use the support portal at /support.